Terms of Booking




  1. All our prices advertised are subject to change at any time. Any previously advertised price either printed or found on the internet will cease to be valid. The price quoted at the time of contact with us either by email, phone or personal visit is only available for a maximum of 7 days and must be in writing from ourselves.  

  2. All course bookings require a deposit to secure your place. Deposits are non-refundable.  

  3. Full payment for your course must be made no later than 14 days before the first day of your course. You run the risk of losing your place on the course and your deposit if this is not made.  

  4. Cancellations are subject to the following:  

  5. If you need to cancel or postpone a course, you must give us four weeks notice; under exceptional circumstances, we may allow you to defer your course with management discretion. 

  6. Courses can only be cancelled or postponed once, after which deposits will need to be paid again to secure your place. No refunds will be given against cancelled or postponed courses.

  7. Cancellations Less than four weeks before the start of the course result in the full loss of the course cost unless there are exceptional circumstances and management discretion. For your security, we will not accept cancellations by phone, text or social media. If you wish to cancel or postpone a training course, you must indicate in writing or via email. 

  8. Your course can be re-scheduled once, so long as it is to an equivalent course subject and booked and taken within three months of the original course. However, at this stage, any outstanding monies must be paid. Further cancellation of the same course will result in losing all monies paid to date.

  9. Proof of ID, signed Terms & conditions, Delegates agreement and student form, must be returned before receiving your booking confirmation. You have seven days from your booking date to return these forms and secure your place, so long as all monies are paid on time. We will send your course confirmation letter, manuals, or exams will be sent at this time if relevant to your course.  

  10. If you do not receive any expected emails, please contact us at your earliest convenience to ensure all the correct details are on file and try to resend anything you need with enough time before your course.  

  11. Please ensure we have the correct spelling of your name for your certificate.  

  12. Courses can be transferred into another person's name for an administration charge of £50.  

  13. It is your responsibility to ensure you inform us of previous qualifications.

  14. Please ensure you have made your checks with regards to your local bye-laws and insurance costs. Some insurers may require certain prerequisites before insuring your business.  

  15. You have unlimited support available post-training. Some courses need plenty of practice after your course to perfect and refine your skills. No refunds are available due to your inability to perform the treatment or change in your circumstances or the course not meeting your expectations. Everyone has different learning abilities; it is up to you to inform your tutor at the time of any additional support you may need or any changes you wish to see on the course to suit your expectations. We offer post-training support and advice as well as drop-in days for your convenience. If you feel you need extra help in your chosen subject. It is in our best interest to work with you until you are happy with your newfound skills.

  16. With VTCT or private courses, you have a maximum of 6 months post-training to complete all case studies, exams and assessments. Extra time can be arranged in certain circumstances, and a meeting between the tutor and the student will be held to work out a suitable extension.

  17. Please advise us of any Disabilities or Additional Learning Requirements you may have before your course. This is to allow us to assist you in your chosen subject.  

  18. We reserve the right to cancel, re-schedule or vary any course or part of a course due to insufficient numbers, reasons beyond control or changes in regulations.  

  19. Should Bellissima Beauty Training cancel a training course, we will not be held liable for transportation, accommodation, loss of earnings, or other associated costs.  

  20. On occasion, we may reduce course prices last minute to build up numbers instead of cancelling the course. On these occasions, you will not be eligible for these special offer prices. Similarly, if you have paid an early bird booking price, we would not charge you more if we sell the other places at full price. From time to time, we run special promotional offers. These are only valid for customers at that time and are time and quantity limited, and cannot be backdated.  

  21. Whilst students are on the premises, they must abide by all Health and Safety policies in place. Where a student is disruptive to other students, breaches health and safety guidelines or appears to be under the influence of drugs or alcohol or endangers themselves or others, we reserve the right to ask that candidate to leave the premises. Candidates that are asked to leave the course for the above reasons will not be entitled to a refund.  

  22. Bellissima Beauty Training does not accept responsibility or any liability for students' belongings whilst on site. Personal equipment and vehicles brought onto the premises are left entirely at the owner's risk.  

  23. Tutors reserve the right to ask students to complete a written, oral exam and/or case studies. This is at their discretion and to keep standards high. If students would like refresher sessions or one to one additional training, this will be charged at £50 per hour with a minimum of a two-hour booking required.  

  24. Certificates can be replaced. There is a fee of £25 per certificate to cover the cost of reprinting, postage and searching for the student database for information. Payment is made at the time of ordering your certificate. Certificates will say 'Duplicate' on them.  

  25. As part of our service to provide excellent customer service, we operate an equal opportunities policy. Bellissima Beauty Training will not tolerate abuse, Physical or verbal abuse to any trainer or student at any time. Nor will we accept any sexism, ageism or racism or any discrimination of any sorts. Bearing this in mind, students need to be aware that both males and females book on these courses, and we will pair you up accordingly for practical training. So you may be working on someone of the opposite sex. Deciding not to carry on with the day if you do not wish to work on any other student will result in your fee loss.  

  26. Bellissima Beauty Training operates a non-smoking policy.  

  27. Mobile phones must be switched off in the training rooms at all times.  

  28. Children are not allowed at the training venues.  

  29. We comply with the Data Protection Act 1998. Full information regarding how we use your data will be provided upon request.  

  30. Complaints in the first instance should be made to the tutor, lecturer or person in charge. If you are unhappy with the outcome, then it will be taken up as per the company complaints procedure for students, which is available upon request. Awarding bodies will not accept complaints directly unless you have followed this process.  

  31. A student's Attendance onto a training course, even with a formal qualification certificate on completion, does not guarantee the student's workmanship, performance, quality, or status during future endeavours.  

  32. All intellectual property rights remain the property of Bellissima Beauty Training. Any copies made of course materials, booklets or training aids will infringe copyright unless agreed in writing by Bellissima Beauty Training.  

  33. Students must not contact our Trainers or staff personally either by personal phones, home addresses, emails or social network sites. However, our team can be contacted via our business emails or by calling 01793 272 623.  

  34. Post-training support is available between Monday to Friday, 10 am to 5 pm. There is limited support available over the weekends and evenings; however, we will try to assist where possible.  

Sales of Goods 

  1. All orders of Machines and kits are deemed special order and are in relation to the agreed terms of business to business trading. By purchasing or ordering any goods from Bellissima Beauty Training, you will automatically agree to the terms herein.  

  2. All kits/machines will not be handed over or delivered until full payment has been received. Once payment has been received, your kit/machine will be ordered. Please be advised that kits/machines may take up to four weeks to be delivered.  

  3. Kits/Machine cancellations must be made in writing only to head office. Only by direct Agreement with a managing director will your return be accepted for a credit note. Credit notes can be used against any other products or courses with Bellissima Beauty Training. We have a no refund policy, which is quoted at the time of purchase. Items returned must be unopened and still in their original packaging and unused. For health and safety reasons, we cannot accept the return of pigments or needles for exchange.

  4. Machines/Kits or other products sold by Bellissima Beauty Training cannot be re-sold. Bellissima Beauty Training items must not be sold on any sales sites, social media sites, or third-party websites that include but not exclusive to eBay, Facebook or Gumtree.

  5. Machines that are faulty are subject to our terms and conditions, which allow us to repair or replace the machine within a reasonable time frame. Machines must be maintained as per instruction manuals. The warranty will not cover Non-manufacturer faults, and additional charges may be applied directly from the manufacturer. 

  6. We hold no responsibility for losing business due to a delay in delivery of your machine/kit or when your machine is in for service or repair. We may where possible, be able to offer you a loan machine. 

  7. Loan machines must be maintained and kept in good condition during your possession. Damages to the loan machines may result in repair charges. It is essential that machines be returned in the same condition and sent well packaged and shipped by guaranteed delivery. You will be responsible for return costs. Loan machines must be surrendered upon request. We reserve the right to charge for any items not returned to us within the agreed time scale at £25 per item per day. 

  8. Kit contents are subject to change without notice, and contents may vary. You will, however, still receive items equivalent to the original price & Kit.  

  9. Neither party shall be in default because of any delay in the performance of or failure to perform any of its obligations hereunder if such delay or failure is caused solely by strikes, acts of God or the public enemy riots incendiaries interference by civil or military authorities compliance with governmental laws rules and regulations. Delays in transit or delivery inability to secure necessary governmental priorities for materials or any fault beyond its control or without its fault or negligence. Should Force Majeure subsist for a period greater than three months, either party shall have the right to terminate the Services.

  10. This Agreement shall be governed and interpreted by England's Laws regardless of the execution's place or place of performance. The parties hereto submit to the exclusive jurisdiction of the English Courts.  

  11. Bellissima Beauty Training holds no responsibility for the misuse of equipment or products and cannot be held responsible for any claims personally brought against you. The Customer shall hereby indemnify Bellissima Beauty Training against any loss or damage claimed against Bellissima Beauty Training by any third party.  

  12. Bellissima Beauty Training shall not be liable for any consequential losses (which, for the avoidance of doubt, shall in this Agreement include loss of profits) howsoever caused.  

  13. The Product and any components, spares, accessories or products supplied by Bellissima Beauty Training are warranted against defects in workmanship and materials for 12 months from the date of dispatch by Bellissima Beauty Training. This shall be the only warranty given by Bellissima Beauty Training regarding the Product and any components, spares or accessories. All other warranties and conditions implied by statute, common law or otherwise are hereby excluded to the extent that the law permits. For the avoidance of doubt, Bellissima Beauty Training, in particular, gives no warranty that the Product conforms to any specification or is fit for any specific purpose.  

  14. Bellissima Beauty Training shall, at its discretion, either replace, repair or issue a credit note to the Customer for any Product or components, spares or accessories found to be defective because of poor workmanship or faulty materials.  

  15. Bellissima Beauty Training shall, however, be under no obligation to take any action unless:

 a. Bellissima Beauty Training has been notified of the defects in writing by the Customer within seven days of the discovery of such defects and in any event not later than 12 months from the date of dispatch (as to both of which time shall be of the essence) and;

b. the defective goods have been returned to Bellissima Beauty Training's premises and;

c. examination of the goods by Bellissima Beauty Training discloses to its satisfaction that such defects exist and have not been caused by mishandling, misuse, neglect, improper installation, improper repair, insufficient or inadequate or improper maintenance, or by alteration or accident (the Customer is liable to pay Bellissima Beauty Training the cost, as certified by Bellissima Beauty Training, of the examination of any goods in respect of which Bellissima Beauty Training does not accept liability under this paragraph). Using items not designed for the machines invalidates your warranty. 

d. Degradation of machines, handpieces or accessories from prolonged exposure to damp, heat or astringents shall not be considered a defect for these terms and conditions.  

  1. Servicing and cleaning the handpiece, machine or accessories is not covered under warranty, and this service will be charged, whether during the warranty period or otherwise.  

  2. Bellissima Beauty Training shall have no liability to the Customer concerning any defects in the Product or in any components, spares or accessories. In particular, Bellissima Beauty Training will not be liable for the Contract Price's return, for any costs incurred for the shipment of defective components or for any consequential losses (including loss of profit).  

  3. Warranty repairs will be carried out at our premises, or other premises shall be decided by Bellissima Beauty Training at its absolute discretion. No equipment should be returned without the prior written authorisation of Bellissima Beauty Training.  

  4. Equipment repaired or replaced under this warranty is warranted only for the remaining unexpired portion of the original warranty period, which applied to the repaired or replaced equipment.